All Professionals offices and agents are licensed under the Real Estate Agents Act 2008 and operate under the REAA Code of Professional Conduct and Client Care.
We take pride in our reputation and value the trust and goodwill we have from both buyers and sellers. We will not tolerate unprofessional behaviour from any of our agents or staff.
We welcome your feedback. Whether offering comments or suggestions on how we can improve our service, or expressing satisfaction or dissatisfaction with any part of the buying or selling process with us - we want to hear from you. If for any reason you are not satisfied with the service you have received, please let us know immediately and allow us the opportunity to put things right using our complaints procedure below.
If you prefer, you can make a complaint to the Real Estate Autority in the first instance, or at any time.
If you have a complaint, we encourage you to first discuss the issue with the agent or staff member you have been dealing with.
If this does not resolve the issue, please contact the office and ask to speak to the branch manager or business owner. You can also submit feedback in writing via email to info@redcoats.co.nz. Please ensure you provide your name, contact details, the nature of your enquiry and a brief description.
Our complaints procedure follows the guidelines provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008. More information, can be found here.
At times we may enhance our service through the use of another professional, such as a mortgage broker, utilities connection service or another appropriate professional. That person or organisation will enter into any agreement for services with you directly and may pay us a referral fee.
If you have been referred to us by another professional, Redcoats may in some situations receive a referral fee. However, our first priority is to act in the best interests of our clients and customers, and not be influenced by referral fees, gifts or any other type of incentive.
We have minimum volume commitments and maximum expenditure levels with some advertising corporations. If we don't meet our booking target, we must still pay the minimum fee. If we exceed our booking target, we may make savings on our base charges.
Where we have provided information we are merely passing over this information as supplied to us. We cannot guarantee its accuracy and reliability as we have not checked or audited it. You must seek advice with regard to this information.
Our website and other platforms provide you with general information that is true and accurate to the best of Redcoats knowledge.
We advise you that:
Accuracy of information: While Redcoats has taken all reasonable care to ensure the information on our website and other platforms is accurate, errors and omissions may occur. We do not accept any responsibility for any inaccuracy, error or omission in the content, or for any loss caused to anyone from relying on that information. We may change, delete, add to or otherwise amend the information published without notice.
Please note: all prices shown on our website and other platforms are in New Zealand dollars.
No liability: Redcoats does not accept any liability for any loss or damage arising from the use of our website or other platforms. This does not prejudice your statutory rights.
New Zealand law: The information on our website and other platforms has been prepared to comply with, and is governed by, New Zealand law. It is only intended for use by persons within New Zealand’s jurisdiction. Redcoats does not make any representation that the information on our website or other platforms complies with the law in any other country.
Cybersecurity: Although we regularly update our cybersecurity and virus protection software, we do not guarantee that our website or other platforms will be free from viruses or other malicious interference (such as spyware, malware, adware, ransomware and worms) that can damage your computer system and access your data.
Continuous access: We do our best to keep our website and other platforms running smoothly. However, we do not guarantee that access will be uninterrupted. We accept no liability for any loss caused by our website or other platforms being temporarily unavailable either during planned maintenance or due to technical or other issues beyond our control.
Copyright and IP: Unless otherwise indicated, all information on our website and other platforms is the property of Redcoats and is protected by copyright and intellectual property laws. Unless stated otherwise, you may access and download the materials located on this website or other platforms only for personal or agreed upon commercial use. Our website and other platforms may contain a number of trademarks which are owned by Redcoats or used with the permission of the registered trademark owner. Before using any material that is identified as being subject to copyright of a third party, you must obtain authorisation to use or reproduce the material from that third party.
If you want to see more information about our full privacy policy, click here.
